HHBD Online — Your Personal Information
Our Strong Commitment to Security

1 Introduction & Applicability

HHBD Online is a trusted online gaming and betting platform in Bangladesh. We believe your privacy is a fundamental right, and HHBD Online is committed to upholding it. This privacy policy applies to the www.hhbdonline.net website and all associated services.

Please read this policy carefully before using HHBD Online's services. We have written it in plain, straightforward language so every user understands exactly what we do and do not do with their data. HHBD Online will never keep you in the dark — every step we take is fully transparent.

2 Data Collection

HHBD Online only collects information that is necessary to provide its services. We never ask for excessive or irrelevant data. The types of information HHBD Online collects are outlined below:

• Registration Information: Full name, date of birth, mobile number, email address, and residential information.
• Identity Verification Information: National ID card, passport, or other government-issued documents (as part of the KYC process).
• Financial information: Mobile banking number, transaction history, and withdrawal details.
• Gaming Data: Game history, betting records, and account activity.
• Technical Information: IP address, device type, browser information, and login timestamps.
• Cookie & Tracking Information: Information related to website browsing behavior and preferences.

HHBD Online collects only the data that is strictly required to deliver services properly. No sensitive information is collected without your consent.

3 Purpose of Data Use

HHBD Online uses your information only for specific, legitimate purposes. No data is ever used for unnecessary activities. The purposes for which HHBD Online uses your information are:

• Account management: For registration, login, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Service: To resolve your issues and complaints quickly.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To improve HHBD Online's platform and enhance the user experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you of relevant offers and bonuses, with your consent.

4 Data Sharing Policy

HHBD Online does not share your personal information with any third parties, except in the following limited and specific circumstances:

• Payment Processors: Necessary information is shared with mobile banking providers to process deposits and withdrawals.
• Law Enforcement: Disclosure of information is mandatory upon a court order or lawful request from a government authority.
• Technology Partners: Technology partners who support the operation of HHBD Online's services use data only for specified functions and are bound by strict confidentiality agreements.
• Company Restructuring: In the event of a change to HHBD Online's business structure, data may be transferred, but the new entity will be bound by the same privacy policy.

HHBD Online ensures that only the minimum necessary data is shared in any data-sharing scenario, and all partners are required to comply with HHBD Online's privacy standards.

5 Cookie Policy

HHBD Online uses cookies on its website to enhance your browsing experience and ensure the site functions correctly. Cookies are small text files stored in your browser.

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may prevent certain HHBD Online services from functioning correctly.

6 Data Retention Period

HHBD Online does not retain your data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account information: For the duration the account is active and for up to 5 years after closure.
• Financial transaction records: A minimum of 7 years as required by law.
• KYC documents: Retained for up to 5 years after account closure.
• Gaming History: For the duration the account is active and for 2 years after closure.
• Logs & Technical Information: Up to 12 months.

7 Your Rights

HHBD Online believes you should have full control over your own data. As an HHBD Online member, you have the following rights:

• Right to Access: You have the right to know what information HHBD Online holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Right to File a Complaint: You may file a complaint in the event of a violation of HHBD Online's privacy policy.

To exercise these rights, contact HHBD Online's support team. We aim to respond to your request within 30 days.

8 Security Measures

HHBD Online employs industry-leading security technology to protect your data. Our security framework includes:

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: HHBD Online conducts regular system audits through independent third-party security experts.
• Firewall & Intrusion Detection: Cyber attacks are detected and blocked in real time.
• Staff Training: All HHBD Online staff receive regular training on privacy and data protection.

9 Minor's Privacy

HHBD Online strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If we discover that a minor has created an account on HHBD Online, that account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child has registered on HHBD Online, please contact our support team immediately. We will take prompt action.

10 Policy Updates

HHBD Online may update this privacy policy from time to time. Changes may be driven by the introduction of new services, legal requirements, or security improvements.

• HHBD Online will notify registered members via email or SMS of any significant changes.
• Continued use of our services after an updated policy is published on the website will be considered acceptance of the new policy.
• You can check the "Last Updated" date at the top of the page to see when the most recent changes were made.
• Previous versions are archived by HHBD Online and available upon request.

11 Contact

For any questions, concerns, or complaints regarding this Privacy Policy, please contact the HHBD Online support team. We are always here for you and committed to providing the highest level of service.

HHBD Online's privacy team is available 7 days a week, 24 hours a day. We typically respond to inquiries within 24-48 hours.